Angry Customer

I'm very Angry with how you guys handle things, I've wrote a complaint a week ago about the Debit order that I have and it's a Debi check debit order but they have deducted the money on the wrong date and it's been a month now I'm in and out of Capitec branch and non of the consultants can help me and I did call the Complaints department and the person who handles my case is Natasha she tried to call me but I was not available at that time and I've called several times she's always not in the office and also I asked them to tell Natasha the convent time to call me but still she never calls, I'm changing bank I'm closing my Capitec account cz they're not help full at all and I'm very angry. My Number is ***