Angry customer

Sent from my Huawei phone

-------- Original Message -------- Subject: Fw:Funeral claim from capitec From: Sebotse Phokane To: *** CC:

Sent from my Huawei phone

-------- Original Message -- So discusterd by Capitec how they treat people , I lost my mom on the 29 October 2019 and my dad and sister had a funeral plan from capitec on the 13 November they both went to capitec to claim and the next day they said two documents missing, we submitted them and my sister was paid but to my surprise my dad's claim is still not paid and we visited burgersfort branch 5 times with no luck till today no payment and they only follow up the case when I call the branch. Please intervene I have proof that all documents were scanned and submitted plus the incident number. Thank you in advance. Unsatisfied customer.