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tshepo B

1 reviews | Active since Sept 2015

31 Jul 2018, 11:50

Angry Customer

Hi My name is Tshepo Baikai, I spoke to a lady by the name of Jacquline Leso, on the phone she was very very impatient and giving me a bad attitude, she ended up saying if i cant go to the branch that is not her problem, I have been with Capitec for a very long time and to receive such treatment is so unacceptable, something needs to be done with this lady, I am the one who called and I am not going to let this one slide

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Replies (5)
Capitec Bank
Capitec Bank's reply31 Jul 2018, 13:58
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Sugeibah Ganief will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply02 Aug 2018, 13:06
Official

Good day

I have tried contacting you but with no success. Please call Complaint Management on ***.

Complaint Management
Capitec Bank

tB
tshepo B's update02 Aug 2018, 16:11
Reviewer Update
I’m in Mauritius at the moment I’m coming back on Tuesday I hope my matter is being resolve as i won’t be tolerated to be treated like a piece of nothing, something must be done
Capitec Bank
Capitec Bank's reply08 Aug 2018, 09:26
Official

Good day

As discussed telephonically, I confirm the matter has been dealt with.

Complaint Management
Capitec Bank

tB
tshepo B's update08 Aug 2018, 09:53
Reviewer Update
Hi What was the verdict