Angry customer.

Good day

I am not happy at all and in actual fact disgusted at the service I received at Capitec Midway. I was assisted by Precious. I went there with an intention to create a new account for my kids migrating from Absa.

She was very rude and I mean very rude and not pleasant to deal with. How can you point with your head with your finger in your mouth while assisting a customer. Pointing for me to put my fingers for finger prints. She was even rude and telling me to control my kids. I am a mother and I know how to control my kids. I need concentration while being assisted and cannot keep on running after them as if there were making noise, there were being kids. I got up to tell the Manager in charge that day. She was not even interested to address the matter and just said sorry sorry. What is that? What management skills is that. Why Cant you deal with the matter at hand.

I am not happy and have an account with Capitec and considering cancelling and jumping ship and even cancelling my kids new accounts as well. This behavior is highly unaccepted and you don't treat a customer like that, because most of the service reps at Location areas like Kwamashu, Midway, they treat people badly because they think it will not be reported.

I need full feedback and an apology.

Thank you