Angry Client

Last week thursday I app**** for a loan using capitec App. Friday A lady by the name Chanelle Doodley called me and asked me to fax or email 3 payslips and a copy of my ID and I did as requested as I was desperate for the loan. Today she sent me an Email stating that they need a 4th payslip and when I asked her for her telephone work number she did not provide as I wanted to find out why they requested a fourth payslip she did not provide the number. Several minutes later I asked her to call me back as the number she usually calls me from did not go through. She calls me on my way to work to print the payslip and she tells me everything is sorted and I clearly stated to her that I was driving again to work to sort that payslip issue out. Hours later she sends me the same email staying that they need a 4th payslip not sympathetic or whatsover and I told her its a long way for me to drive back to work as I drove to work already and ended up turning back. I feel I was profiled and was asked to jump hurdles for a loan I app**** for 3 days ago. I then decided to cancel the loan due to the inconvenience from the baknk's side . She was quick to cancel my request as opposed to my application. This is not how you deal with clients. I have decided that I will switch my bank now as this does not happen to other banks.