Angry Client

I must say I have never experienced such terrible service from a bank. Firstly went to the branch in benoni thrice. After the 3rd time, I eventually got the loan and they offered me a credit card, then there is no funds in the credit card, when I called the consultant she tells me to come back to the branch for a 4th time. This is capitec's issue but I need to sort it out for them. Then I call the call center for them to assist me, someone by the name Chris assisted me and left me holding for 18 mins on my phone. I am really appalled by the service they give to their clients