Angry Capitec client

On the 25th of September I sent my mom money per usual and at the end of the transaction I receive a message stating that my transaction can be delayed etc. Saturday morning I call Capitec through my app explaining that I tried sending money however it failed and my balance changed, I further explain to them that I received a message from the app stating that the payment failed and it will be reversed back into my account and till date it hasn’t. I spoke to 5 different agents on Saturday 27/09/2025 and finally spoke to Nthabeleng which was the only agent that was able to pick up the problem and said the people that work with systems do not work on weekends and that my money will DEFINITELY reflect into my account today 29/09/2025 yet it still hasn’t. I spoke to Naledi and Hlumi today with no assistance instead they hung up on me. I want answers as to where my money is and why it hasn’t reflected into my account. I’m so disappointed and concerned as to will my money ever be safe with Capitec. I will have to make time to go to a branch to seek further assistance cause clearly over the phone I’m failed and worse Naledi told me that my case is closed the case Nthabeleng logged for me. How is it closed when my money hasn’t been reversed back into my account