Angry and disgusted

I feel so mistreated by my bank which I have been with for more that 10 years, which according to know your customer and treating customers firly, i felt that non of those were done, the story is I needed a loan to complete my house, only to be told that I can't qualify because I have a bond, that bond i am not the one paying but my husband, I am just a joint owner, my bank statements from capitec clearly reflects that, so my question is , what the reason for statements, is it not to see what fixed transactions going off on my acc- at the end calls were being dropped, ref on my calls ***0, ***6, branch makhado crossing. Even the whole branch including the manager was useless. I ones got a loan with the bond they mentioned and settled before term, never missed installments ever. It is disheartening.