ANGRY AND DISAPPOINTED CLIENT

Good day

I need assistance immediately with this issue. This morning 23/06/2023 I had money deducted out of my account (R1500) written set-off app**** and noticed that I have been having these amounts. I called client care and the lady that was assisting found it very difficult to begin to trace what could have happened until it was evident that Client care (Capitec Bank ) made this deduction without my concern . And as it stands Client Care had sent R3000 on the 5th June without me being aware as this account is on daily use for my customers and I still don't understand why and how it happened . They are now deducting amounts from my account at their own accord without my concern and approval. I am not only angry but extremely frustrated and disappointed with this service. I told the lady that I need my money reversed into my account immediately as I'm not informed and involved in any manner with the activities taking place in my account. I have use for that money today and now. I will go spread this on all social media platforms of Capitec and how I didn't even get assistance of getting my money back immediately after I called client care. The bank did their own errors and should not by any chance affect me , and even worse that they did not communicate they just decided to deduct money which I need to use today. So I want my money now. And I expect someone to come explain what actually took place and what is happening right now in my account and with all these untraceable funds. I am highly shocked with this and question the safety of my money in the accounts I use that are linked with Capitec Bank (From personal account, children's accounts and business bank account ). Attend to this immediately. At this moment I need my funds in my account as I need to use them.

Regards Sinazo Mpomane Incident number - ***