Angry and disappointed

I went to Vangate for the voluntary hold on my policy as my contract ended inJune. Agent advised me I was gonna get a sms the nxt day. Nothing happened, mnth end arrived they didn't even try to deduct so assumed it went through. The 3rd my 12yr child sent me R400 from grant they took it. Went to them they told stories, sent several emails with no response from C/S, as u wanted my money back. Went to Claremont branch agent there sent emails to them as she also said they were wrong as no 1 explained that it has to be 2yrs to be assisted. Tull now NOTHING happened only a robot sent me msg after a week that they saw msg and they are sorry.