NS
Nisa S

1 reviews | Active since Oct 2023

27 Oct 2023, 19:47

Angry!!!

Have the worse Customer service I was self employed for 5 years selling clothes they never once asked me for a pay slip then i started working as business was bad they out of the blue decided to freeze my account without any notification only a sms stating : Capitec: We haven?t received the requested documents. Your account has been restricted. Send us the documents so that we can reactivate your account. (1/2)... Its 4 days before pay day with bread money in my account only and they decide to do this. You are cruel unhuman and I dont refer anyone to you as you could not even assist me when i was *****ed few years back bit you could see how the *****sters were *****ing from the poor as you told me how busy their account was i feel like you just want our money!!!

0
Replies (2)
Capitec Bank
Capitec Bank's reply27 Oct 2023, 20:03
Official
Good day Nisa

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank
NS
Nisa S's update27 Oct 2023, 21:48
Reviewer Update
Why are you cutting my words off im not telling lies I will tell my story all over social media how you encourage the ****sters as even the police said the bank is the only people that can do something and you chose not too. And even threw that i stayed a loyal customer and now you do this my kids went to bed without something to eat tonight gosh do you have families!!! I have a 3year old son and a teenager and a diabetic husband!!