NM
Nomthi M

1 reviews | Active since Nov 2019

18 Dec 2019, 09:37

Angry

Capitec Bank handed over an account to Norman Bisset for the person with the sama name as mine but different ID and account number. I went to Capitec Morning Glen and they couldn't assist me. Norman Bisset keep on sending me emails to settle my account, I have sent and email more than 3 times to Capitec Customer care but was not helped. If they can't protect their customers they are going to loose business, we can't be harrased by lawyers for their fault, they gave norman bisset my details, it is their responsibility to remove me.

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Dec 2019, 12:12
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank