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Wynand B

1 reviews | Active since Jul 2020

19 Mar 2024, 11:53

*********** and useless Capitec Busniess Account.

I'm shocked and horrified at the lack of care and competence with Capitec business account. I recently change my personal banking and business banking over to Capitec business and i REGRET that sitting here now. I WARN YOU TO STAY AWAY FROM THIS BUSINESS BANK!. For a week now everyday i have written request on both the secure chat and secure message function to fix their online virtual card, as i am not able to load or create one AT ALL, cant even request a debt card. Everything is a error when attempting these functions or service, and until now i have received 0 ZERO RESPONSE OR ASSITENCE. i am not able to load transaction notifications, not able to add another business saving account or use any other function. They claim everything is paperless and online. IT's BROKEN TO THE CORE. and the only thing you'll hear if you attempt to contact them is "We will escalate the matter" THEY DONT! its a broken record on repeat. Stay away from this bank.

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Replies (3)
Capitec Bank
Capitec Bank's reply19 Mar 2024, 12:16
Official
Good day WynandThank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.Kind regardsCapitec Bank
WB
Wynand B's update22 Mar 2024, 16:02
Reviewer Update
I did receive a call from Capitec business side shortly after this post, i received another follow up call on a public holiday (that i don't mind) about the issue. however till now the issue continues with no light at the end of the tunnel and the problems are mounting. i am now not able to fully register with a secure payment portal because Capitec have my registration number as my company name instead of my registered name. when opening the account one is asked to enter a registered CIPC number which i did and the Capitec system automatically recognized the name without me having to type it. but when downloading a proof of banking the registration number is the company name instead of the name CAPITEC detected as a valid registered name. when applying to secure payment services they ask the name of my company and proof of banking. Clearly then things dont match up.
WB
Wynand B's update03 Apr 2024, 13:53
Reviewer Update
3 WEEKS LATER NOW AND STILL NOT RESOLVED! not one single agent or call center is able to explain or assist. no technical support what so ever with this bank. Capitec cant even load this manually or send one to a branch in my area. this is a broken fruitless bank with nothing but false promises and problems