*********** and unreliable consultants

Extremely disappointed with capitec bank and their unreliable consultants who seem to have no idea what their policies are . Their WhatsApp chat service is ridiculous, they will take turns with responding to texts and take more than 10 minutes to respond to a text , which shows that they busy with something else and you as a client are not their priority.

After weeks of struggling to resolve a pending online transaction with the merchant, I have requested capitec to help me dispute the transaction, despite me telling them that I have not been successful with getting an authorisation letter from the merchant, capitec still won’t give me a solution to releasing the hold on my money .. I have spoken to different consultants with them telling me different stories . 2 of their consultants told me that the hold will be released automatically after 14 business days and money will be back to my account, it’s been 14 days now and still nothing