****** and unhelpful forex department

Sent over 100 emails in 10 days to forex department. Been trying to get them to process MY money for 3 weeks no results. They barely reply and when they do nothing comes from it. They have all my info required to process the payment but are ignoring me. I believe it's ****** and a personal vendetta. Already lost 18k rand due to them holding onto my dollars and the exchange rate dropping. Absolute joke this bank is ridiculous. Forex department not even remotely functional neither is the complaints department.