****** and Skellems

I have funeral policy with Capitec bank for 3 to 4 years now everything was fine. Until the 2nd April 2025 when they debited the premium of my policy which is 1499. But on my app it says I am behind I've missed the premium. I went to Makhaza branch in Cape Town to enquire about this and they said it will be sorted out. They send email to the funeral policy department and they said I will see on my app the status will change. Until today they did not solve the problem. So on the 10th May I miss the payment purposely I wanted to see what is gonna say on the app. Now it says I've missed two premium where as I've missed one. Y account was up to day but now they just making ***** thing. What if something happens to one of my loved ones they would not want to pay me where as is their system. They took my money but now they want to dodge with it. I want them to fix this they are ******.