OH
Omar H
1 reviews | Active since Mar 2024
16 Mar 2026, 16:27
*********** and rude staff member
Mandy from Capitec at The Greenery was truely unproffesional in her conduct. She even took my phone with my banking app and did not even assist with my question but she was more interested in how do i transfer funds.
She wasted my time, frustrated me and i truly dont know what she wanted in my banking app as the manager informed me after that it is againest policy for bank staff to ask a client to open their app and hand over the mobile phone
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Replies (3)
Capitec Bank's replyOfficial
16 Mar 2026, 16:37Good day Omar H
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply16 Mar 2026, 16:37
Official
Good day Omar H
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
OH
Omar H's updateReviewer Update
16 Mar 2026, 16:56Thank you for the swift response.
As per your company policy
- A consultant should never take a phone and operate it themselves to process transactions or view personal information
I feel disrespected and violated as i thought the bank branche was a place where rules and protocol is followed. However your staff named Mandy has changed my opinion
As per your company policy
- A consultant should never take a phone and operate it themselves to process transactions or view personal information
I feel disrespected and violated as i thought the bank branche was a place where rules and protocol is followed. However your staff named Mandy has changed my opinion
OH
Omar H's update16 Mar 2026, 16:56
Reviewer Update
Thank you for the swift response.
As per your company policy
- A consultant should never take a phone and operate it themselves to process transactions or view personal information
I feel disrespected and violated as i thought the bank branche was a place where rules and protocol is followed. However your staff named Mandy has changed my opinion
As per your company policy
- A consultant should never take a phone and operate it themselves to process transactions or view personal information
I feel disrespected and violated as i thought the bank branche was a place where rules and protocol is followed. However your staff named Mandy has changed my opinion
OH
Omar H's updateReviewer Update
19 Mar 2026, 08:12I am satisfied with the follow up service from lady who called to update and inform me on the developments.
I am still waiting for the branch business manager at The Greenery to contact as per your instruction.
I must also request a letter of apology from Mandy for her unproffesional behaviour and less than pathetic service as so we can end this story
Thank you
I am still waiting for the branch business manager at The Greenery to contact as per your instruction.
I must also request a letter of apology from Mandy for her unproffesional behaviour and less than pathetic service as so we can end this story
Thank you
OH
Omar H's update19 Mar 2026, 08:12
Reviewer Update
I am satisfied with the follow up service from lady who called to update and inform me on the developments.
I am still waiting for the branch business manager at The Greenery to contact as per your instruction.
I must also request a letter of apology from Mandy for her unproffesional behaviour and less than pathetic service as so we can end this story
Thank you
I am still waiting for the branch business manager at The Greenery to contact as per your instruction.
I must also request a letter of apology from Mandy for her unproffesional behaviour and less than pathetic service as so we can end this story
Thank you