HT
Hilda T

1 reviews | Active since Dec 2017

30 Sept 2023, 09:41

***** and ****ming through Capitec

Was ****med by ****mers using not just Capitec bank to open accounts with false information but also issuing false proof of payments on Capitec banks proof of payments. I reported the matter to not just Nedbank ***** division but also at the SAPS.

The matter has been under investigation since June 2023 with very little or no feedback on any side. On several occations the ****mers have tried to get me to drop the case afyer the bankaccount was frozen. Last week I was informed o they could not retrieve any money from this persons account, which is a business account, and he himself admitted to funds being locked in this account, too. I informed the Nedbank investigator that I am not happy with this response from her or Capitec as I have proof as to what this ****mer said with regards to this account and still no reply back. I even gave the proof of all the accounts, whatsups, emails as well as the false proof of payments. Somewhere that account was not frozen allowing the ****mers to not just continue ****ming others but also withdrawing and moving funds from this account. The bank should still be able to recover the funds as they would have all the account holders particulars and someone must be made accoutable to stop this abuse and *****. Capitec did not even bother to investigated the false proof of payments and neither did anything about the matter

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Replies (2)
Capitec Bank
Capitec Bank's reply30 Sept 2023, 10:05
Official
Good day Hilda 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank

Best regards,

HT
Hilda T's update22 Nov 2023, 08:19
Reviewer Update
Was contacted and again explained everything with no assistance. They finally just asked for my account nr and then just said o you not a Capitec customer and did nothing further.

Point proven that they never bothered to look at my ***** report or even this complaint.

Still awaiting feedback as to when I can expect my money to be paid back and Im going to take the matter to the ombudsman aswell and laywers