***** and lack of service

Om the 16 March 2023 I was not able to access my banking app. I kept getting a not available error. On the very same day at 18:00, I received a collect cash text of R1900 with ***. I did not bother myself as I did not expect any monies. On the 20th March 2023, I received an sms from the bank requesting me to rate their services and I never visited any branch. I then decided to visit one of their branches to investigate what was going on. Besides the rude consultant and bank manager, I was informed that my account was suspended due to an immediate withdrawal via cash send done via my app on the 16th. I informed her that have not been able to access the app and last used on the 15th. Reluctantly not wanting to go further. She then logged a case ***. Till to date, I have not received any feedback. I have been to the branch o er 5 times now, I never get any help. Just excuses. The branch manager just shrugs and ignores me. I have not been able to use the account since the 16th. I have used all resources to get help and have incurred more costs just trying to get answers.