BO
Bertus O

1 reviews | Active since Jul 2011

14 Dec 2015, 22:13

And again more banking cost.

After n previous hallopieter report of Capitec Atm's not working, i got the same problem again today. I had to make a special trip to a shop for an Atm, and again i forced to withdraw money from an Absa atm. Is there any hope for me? When is the Atm problem going to be solved? I am working on a mine, and the only time i have to withdraw money is afterhours. Capitec is quick to send a sms of how much i safed, but they never tell me of how much i am waisting on atm cost at other banks, especially if it is Capitec who cant deliver on my needs. I dont like to name and shame a company, but it all seems hopeless. Last hallopieter report i was responded to, but it seems that nothing changed since then. Its seems that i have to ask for a list of atm's and then take a picture of them not working and share it on facebook, maybe that would solve my problem. Like i said previously, Capitec is all about saving, but it seems that i am going to save more at other banks. Shame on you Capitec. I am extreemly dissapointed, and feel Capitec is on a just don't care mission. ......

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Replies (1)
Capitec Bank
Capitec Bank's reply15 Dec 2015, 09:31
Official
Hello francoisbertus,

I acknowledge your posting, and have referred it to Megan Martin for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank