DN
De N
1 reviews | Active since Feb 2019
23 Aug 2023, 10:59
An unauthorised third party has my personal information and an unauthorised bank card
A third party is still in possession of my personal information, as well as a bank card that I did not authorise.
I did manage to cancel the unsolicited and unauthorised bank card at a branch.
It should not be physically possible for any cards to get issued without me being physically present to authorise it, and the bank being in possession of the biometric data to prove this much.
It should never happen that personal information gets breached to third parties.
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Replies (1)Capitec Bank's replyOfficial
23 Aug 2023, 11:08Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply23 Aug 2023, 11:08
Official
Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
