An ignored customer frustrated

You will see my messages below that I sent Capitec bank with regard to my loan.

Message sent to Capitec Bank on 23 September 2019

Dear Capitec Bank,

I refer you to the message below. Your bank must be the world's worst bank for ignoring your customers!!!! Please read the message below before I continue. Since the email was sent to you I received a text message informing me that Unathi from Service Admin was working on my query (incident ***4) and will be in contact soon!!! On 18 September 2019 I received a text message informing me that my balance of R7.99 needs to be settled. I ignored this message as I was led to believe that Unathi from Service Admin was still working on my query!!! Lo and behold, you can imagine my shock when this morning I receive a message from my Bank that a debit order came off from Capitec Bank for R65.62???? Where did that come from? I also had a fee from my bank for R18.00.

You need to remedy this very quickly as this is not the first time that Capitec has disappointed me. Please see the attached email sent to you on 31 January 2019. Basically I phoned you to tell you that our salary date had changed to last day of the month - you then sent me the attached letter to pay on 31 January but you deducted on 30 January causing more fees on my part. From an irate customer

Message sent 11 September 2019

I refer to the above loan. My last debit order came off last month. I then received 2 messages saying I owed you R3.83. On 3 September 2019 I phoned the call centre and was told that they were applying to write it off.

On the 4th September i received another message saying i now owe R7.99???

I have today received another message to say i owe you R7.99. Please sort this out for me. Kind regards

On 27 September 2019 I received an email from the same Unathi who was supposed to sort out my query as follows:

Client Care Centre (Business Support Centre) Sep 27, 2019, 4:27 PM (13 days ago) to me

Good day Thank you for your email. Please note that there are very strict security protocols in place, to protect our clients and their information. Thus, email verification is not sufficient to release account information. You will need to visit one of our branches alternatively contact Client Care on ***and they will assist with checking your account. Kind regards Unathi Somdaka Agent: Service Admin BSC: Service Administration

You messed up, now sort it out. If this has happened to me then there must be thousands of ignored customers.