An hour for nothing

<p>So I decided to open a personal account with Capitec and living in Mamelodi I just went to the local bank. I downloaded, filled and had signed the fica declaration and had all my documents with me. At the door, two staff members went through my documents, approved and gave me a number to proceed.</p> <p>Numbers were called and served, even numbers of people who came after me were called but I bit my tongue all the while being serviced by 4 tellers out of the 11 counters and looking at the other staff members knocking off.</p> <p>A couple of minutes after an hour I was finally called and went to the counter, she looked at my documents and went: "oh we can't help you, you filled the names in an incorrect order"</p> <p>After waiting for over an hour, I didn't even sit on the service seat for 2 minutes! </p> <p>When I asked why the form doesn't specifically state that we should fill it in order of appearance in the ID book she said: "that's why we just want you to sign and we fill the form for you"</p> <p>I can fill my own forms thank you very much! I'm not an embicile! I'm capable of reading and answering! </p> <p>As I left the bank, I downloaded forms from another bank and will be going to them tomorrow :D </p> <p>Simplicity is the ultimate lousy service </p>