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msnow M

1 reviews | Active since Jun 2017

18 Dec 2017, 12:25

An absolute joke - debt paid, service still sucks!!!

I have requested settlement through the lawyers i was handed over to and received this within 10 minutes I paid the full amount (R75 000.00) within 5 minutes of that, had to chase up 3 days to get a settlement letter.

Now i have spent 2 days and over 2 hours on the phone with Capitec to have my debt with them removed of their system, let alone the credit Bureau.

Bunch of ******s.

0
Replies (2)
Capitec Bank
Capitec Bank's reply18 Dec 2017, 16:08
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Syndora Smith will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply18 Dec 2017, 16:08
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Syndora Smith will take ownership of this investigation and will provide you with feedback within the next 8 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank