SM
Sizakele M

1 reviews | Active since Jun 2014

10 Jul 2021, 16:39

Amazing Service- Maponya Mall Branch

I would like to extend my gratitude to 2 of your staff members in Maponya Mall Branch. Went in to submit a funeral claim, going through a hard time as you can imagine. Tebogo was the first person I came into contact with polite, friendly and I appreciated the empathy from her end, recognizing that I am going through a tough period. Not forgetting the consultant who assisted me. Also very friendly, polite and ensured she is sanitizing through out the conversation. I forgot her name, but she has a unique Venda name i think its starts with MA.. This is how service should look like, this is what we appreciate, when I go to the branch at 4pm I am greeted by people who act like its 8:30am, because that's the kind of service they deliver. I did appreciate this a lot, hence I felt the need to let the company know.

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Replies (1)
Capitec Bank
Capitec Bank's reply10 Jul 2021, 16:45
Official
Good day Sizakele 

Thank you for taking time to acknowledge great service, it makes our jobs worthwhile.

Kind regards

Capitec Bank