SM
Shaun M

1 reviews | Active since May 2015

21 Oct 2016, 23:48

Amazing Customer Service Received From Capitec Herm**** Manager,Dedre

<p>Today,I visited the Herm**** branch of Capitec branch where the manager herself,named Dedre assisted me.</p> <p> </p> <p>She processed my application,took my finger prints,photo and did my paperwork even when the branch was about to close at 17:00,she stayed behind to finish my application.At 17:30 she was done processing my application and I walked out of the branch a happy customer who will now always be a loyal Capitec customer because of Dedre's service ethic,professionalism and going the extra mile for me,the customer.</p> <p> </p> <p>She did not have to complete my application when the store closed,but she did.This is called,service excellence!</p> <p> </p> <p>Thank you Dedre for doing it all with a smile.</p> <p> </p> <p>Capitec Bank Management,please take care of this manager,Dedre at Herm**** Capitec.</p> <p> </p> <p>What an gem,what an assett for Capitec.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply24 Oct 2016, 09:19
Official

Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

I will pass on your kind words to Dedre, we trust that your future association with Capitec Bank will continue to live up to your expectations.

Complaint Management

Capitec Bank