CR
Carlene R

1 reviews | Active since Mar 2023

07 Mar 2023, 13:54

Amazing Customer Service

AWECOME customer service by Capitec Bank. I had an issue with an incorrect hard credit check performed by the bank without me having app**** for a loan or credit facilities of any kind. I brought this to their attention and they investigated it, apologized and corrected it with the major credit bureaus within 24 hours...AMAZING!

I had the same issue with Nedbank...13 days and no reponse from them on my last email...almost a month since I first raised it with them.

Save yourself a lot of trouble and deal with Capitec only! I have had an account with them for 8 years and never had an issue at all. Best service!

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Replies (1)
Capitec Bank
Capitec Bank's reply07 Mar 2023, 15:06
Official
Good day Carlene

Thank you for taking time to acknowledge great service, it makes our jobs worthwhile 😊
We appreciate it! Thank you for the feedback. We’re glad to be a part of your financial journey.

Kind regards
Capitec Bank