1 reviews | Active since Jan 2017

12 Jan 2020, 16:02

Amatuers

Stay away from these amatuers. They still have much to learn from banks such as FNB, STD bank and Absa.

Imagine getting locked out of your banking app on a Sunday because of a factory reset, trying to reload the banking app and prompted a confirmation email will be sent which never arrived. Then phoning customer care you are told you will have to into a branch to reactivate the app.

Cheers Capitec, transferring my funds back to FNBor STD bank and norecommendation to other clients from me. You are still very wet behind the ears and have a lot to learn. Keep going at it.

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Replies (2)
Capitec Bank
Capitec Bank's reply13 Jan 2020, 11:43
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
  
 Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.
 
 Kind regards
 Capitec Bank
Capitec Bank
Capitec Bank's reply14 Jan 2020, 09:11
Official
Good day

As discussed telephonically, I have advised accordingly.

Kind regards
Complaint Management
Capitec Bank