Am tired of following Capitec for feedback evrytime

Am deeply disappointed and angry at the same time. Capitec has been going back and forth withe the investigation case number ***. I sent a requested detailed affidavit as per an agent request on the ***** department email given on the 16th September When I contact them today doing a follow up they say they sent me an email requesting me to send it to the complaints department of which there was no email sent.

This case has been taking too long and everytime I contact them it's a different story. Am really fed up with Capitec. They always say wait certain days for investigation but one never gets a feedback if they do they request documents that you have already sent. If they are really investigating why don't they ask for documents once and come with proper feedback not runarounds