Hellopeter
Share Your Experience
aA
altstand A

1 reviews | Active since Sept 2016

21 Feb 2018, 10:15

Am not satisfied with a feed back of a complaint.

In 2016 I made a wrong payment and stopped the payment immediately. I've received a reference number. .I keep going on follow up ..then Capitec bank said they will get back to me??Now we in 2018..still not shorted out..Handed to Ombudsmen still waiting ????

0
Replies (2)
Capitec Bank
Capitec Bank's reply21 Feb 2018, 11:29
Official

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

aA
altstand A's update21 Feb 2018, 14:16
Reviewer Update
Capitec complaint service phone me back ..thank you.The problem is still not solved...incident ********** 2.I want to know where is the the company big boss's? ?why call centre staff phone me.??I know am a human person not a robot !we all make a mistake in life....but my misstake was reported immediately. .got references numbers...I was told Capitec got my money...it's safe !!from 2016 to 2018. This matter now at Ombudsmen. ..untill 26 February then it's 2 weeks !!??will love to see what they outcomes will be ...