DM
Delfinah M
1 reviews | Active since Sept 2020
19 Sept 2020, 17:23
am not a happy customer
Good day
I am not happy with the capitec bank contact center i called in on the 19th of September 2020 for a debit order that was taken from me i called in 4 times and i did not get assistance the last agent was very vey rude to me and this was my last money to feed my family today we are hungry because of capitec couldn't assist the agent is benita sautton she was very rude
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Capitec Bank's replyOfficial
20 Sept 2020, 10:59I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply20 Sept 2020, 10:59
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank