Am enough with your disrespect of my credit record

<p>Capitec Bank has been debiting my money on the 25 of every month since I had a loan with them, not once have I missed my instalment till I went into their Boulders branch sometime in March 2016 to ask for R7 000.00 which I urgently needed for my cousins wadding. They declined me and I had to go back to my investment to make withdrawals and paid penalties for, this was before the 15 March 2016. Funny immediately after money from investment my account was paid Capitec Bank debited, way before the 25 which we agreed about and which they have always received money on. I was meant to buy wedding things for cousin with this money. I therefore reversed it, simply because it was an early debit and it was money for family emergency, shortly on my return from the wedding I called them and asked why was I debited earlier, lady I spoked to – not too sure if she understand what – being a service consultant means, she just said this “your account is in arrears when are you gonna pay you account” am sure she was chawing a gun. I asked this question and every consultant who called me was asked t he very same questions: When was my account debited in January and February 2016 and was money ever not found in this 2 mentioned months – they all answered 25 and money was found. I asked again when was I debited in March and why – they all answered – 17 because your company said you get paid on the 15. I asked – was money found on the 17 – No they all answered I made an arrangement to be debited am amount of R3600 on the 25 April 2016, was this money received on the said date – yes they all answered – along all this conversation, I asked you all to please correct my salary date back to the 25 and you all asked me to take my payslip back to the branch – which I said, if I had time I would, its unfortunate I don’t have and in any way this is you mass to fix, so fix it. 1. You all have been untruth to say my company changed my salary date 2. You have no understanding of the financial mass you pulled me in as I had to borrow money from someone who charged me R30 per R100 I took and I took R4000.00 3. You have put my account in arrears because you have been untrue to yourselves and none of you took ownership of my account to find out who ordered my for my account to be debited on the 15 – if ownership was taken I would have been contacted back and been told that my account is corrected and I will be debited on a date I initially agreed on, which money has always been found. 4. Now that am enough with your consultants who do not understand what it means to be a service consult – I want you to correct the mass you made on my account, write off the arears amount on my account and write me a letter of apology for all the harassment – being called when am in my meetings, being told my account is arears and told I must go to a branch while am driving with a client my phone being on loud speaker (drive mode) 5. I want all this done before end of the week, this your mass – clean it up and clean my credit report as it was clean before March 2016 when you all decided to jump in and out of my account. I wanna buy a house and am embbarance to give in my documents know what you did to my bank account and state of my credit level you have put me. Angry – irritated client.</p>