Am being ****med by @CapitecBankSA

Am here with an update! Capitec bank consultant sent me email informing me that my case was resolved! Yet nothing was solved... It's been 2full weeks of not having access to my funds! No communication or whatsoever from the people handling the matter, they have completely stopped communicating... Am being ****med by @CapitecBankSA!!! Can someone please help me...