always refer to branch

Pathetic useless app and service . On Friday 11/11/2022 i went into the Rosebank branch to sort my banking app out.They said i entered my password incorrectly too many times. Monday i am trying to make a payment i see that i was signed up for this Live Better nonsense which I never had before or even asked if i wanted it. To day i am again trying to send money and again the app was not allowing me to then said i entered my password incorrectly again which I didn't i used the what's WhatsApp service which was utterly useless and again was told to visit the branch which I cannot and i need to make payment immediately. how does Capitec allow customers to just run up and down to the branch when they have the self help facility