LA
Lyanne A

1 reviews | Active since Nov 2017

12 Nov 2017, 11:14

Always offline

Caprice is constantly experiencing online banking problems. Especially at month end when it is needed.

0
Replies (3)
Capitec Bank
Capitec Bank's reply14 Nov 2017, 08:14
Official

Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.

Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.

Thank you for your patience herein.

Complaint Management

***

Best regards,

Capitec Bank
Capitec Bank's reply20 Nov 2017, 12:10
Official

I acknowledge your posting, and have referred it to Alfonso Florence for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply20 Nov 2017, 16:22
Official

Good day Miss Alberts

I refer to the email sent to you on 20 November 2017. The matter has now been closed and we thank you for feedback.

Kind regards

Capitec Bank

Best regards,