KC
Kobus C

1 reviews | Active since Dec 2010

02 May 2015, 13:30

Always Offline

Well done Capitec, after numerous complaints and phone calls i have now had enough of your poor service and have decided to change by bank for good, once again like in all my other complaints it is saturday 02/05/2015 and i sat in front of your branch in Goodwood centre from 10h00 to 12h45 because you are offline! i got told to leave because you will not be online by 13h00 which is the branch closing time. The other two banks in the mall was trading like normal and like any bank should trade! you will be losing all your customers one by one if you continue at this rate! PATHETIC!

0
Replies (1)
Capitec Bank
Capitec Bank's reply04 May 2015, 08:43
Official
Hello Pitcherr,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Richard Sofisa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Bianca Pieterse
Complaint Administrator
Capitec Bank