Always off line.
<p>Yesterday I went to Checkers Hyper to buy groceries. Once at the till and everything was rung up I handed the cashier my debit card to pay. After many tries the card kept on making error. I said to Her to hold on and I would try to draw cash at the ATmoutside . Same story no money available due to some error. I tried the ABSA machine and also would not give me money but because I used a non Capitec ATM it now charges me R8. So now I am left with egg on my face as I had to tell Checkers that I cant take the groceries. So Capitec made a fool of me now. Very imbarrassing . I went to the next shopping centre where the Pick and Pay is and went to Capitec bank where many unhappy people were. The answer was that the system is off line. Let me tell you the system is regurlary more off line than on line. I moved from FNB to Capitec because of less fees , but I think it was a mistake now as there seem to me more problems and my fees are not really much less. I think th 0 fee thing is a catch to get people to their bank.</p> <p> </p> <p>Capitec needs to have seemless banking to stay in business as many people will leave the bank. This is bad service from the bank.</p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Guy
With reference to our telephonic conversation, thank you for taking the time to discuss the matter further with me.
I would like to express regret for the frustration and embarrassment you might have encountered regarding your matter. I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.
Our IT team has made us aware of the system issues which occurred and did commit to have worked very hard to get the matter resolved, thank you kindly for your patience throughout the experience considering your circumstances at the time.
Thank you for choosing Capitec Bank as your bank; we appreciate your business and you being our client. Once again, I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Guy
With reference to our telephonic conversation, thank you for taking the time to discuss the matter further with me.
I would like to express regret for the frustration and embarrassment you might have encountered regarding your matter. I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.
Our IT team has made us aware of the system issues which occurred and did commit to have worked very hard to get the matter resolved, thank you kindly for your patience throughout the experience considering your circumstances at the time.
Thank you for choosing Capitec Bank as your bank; we appreciate your business and you being our client. Once again, I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank