TM
Tshepiso M

1 reviews | Active since Aug 2020

23 Sept 2020, 08:39

ALWAYS DISSAPOINTING

Capitec is so dissapointing, I have a funeral plan with them and they just decide to debit anytime they feel like. Imagine they just debited my last money yesterday instead of the 27th, when I ask they tell me its because of the holiday, I mean holiday does not mean I have money. Arg I am so dissapointed. I understand why credit providers does not prefer capitec, it is ***********.

0
Replies (2)
Capitec Bank
Capitec Bank's reply23 Sept 2020, 11:14
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply24 Sept 2020, 09:09
Official
Good day

As discussed telephonically, I have advised accordingly.

Kind regards
Complaint Management
Capitec Bank

Best regards,