AG
Altha G
1 reviews | Active since Jul 2019
23 Jul 2019, 08:02
Altha Gaspar
On 21/06/2019 I bought airtime via the app. I bought R80 another R80 and a further R12.00. The airtime never registered on my phone. After numerous calls and e-mails I still did not receive my money spent back. Capitec informed me the airtime is provided by a 3rd party. They do not want to provide me with this so called 3rd party's contact details. Its 19/07/2019 now and still my budget is R172.00 in the red. This is unacceptable for a widow with one income.
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Replies (2)
Capitec Bank's replyOfficial
23 Jul 2019, 11:21I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply23 Jul 2019, 11:21
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
02 Aug 2019, 12:42Hi Altha G
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved and closed on our end.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsComplaint management Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved and closed on our end.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsComplaint management Capitec Bank
Capitec Bank's reply02 Aug 2019, 12:42
Official
Hi Altha G
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved and closed on our end.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsComplaint management Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved and closed on our end.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsComplaint management Capitec Bank