Almost moved banks, thank goodness for Sanele Minghana

I almost moved banks - After several extremely frustrating calls to your call center and speaking to several consultants who alleged that I followed the incorrect process to settle a loan (when I merely acted on instructions from your call center). I today again ended up being transferred around and had to explain over and over that all I wanted was for my loan to be closed as I had paid in full. Your app displayed a balance of zero but shows my next payment date as end February when the balance is zero. I was fuming. I luckily had the pleasure of being transferred to Mr Sanele Minghana. I warned him initially to possibly get a Team leader as I do not want him to take my frustrations personally and he elected to handle my query. Needless to say, 10 minutes later he resolved my issues, closed off my loan account and advised a settlement letter will be sent to me - all with a smile in his voice. Sanele, you Sir are a custodian of the client centricity that any company would be blessed to have working for them, with them and with their clients. I thank you for handling me in the manner I needed. I truly hope this post allows for your peers to be aware of how you got right in 10 minutes what 6 consultants over 3 days could not. I thank you Sanele!! You are a star. Because of this I am still a proud Capitec client.