PT
Peter T
1 reviews | Active since Mar 2009
24 Dec 2021, 01:33
Allowing ******* debit orders
Capitec put through a debit order for the 15th of December from Wesbank without my permission. I already had a debit order for the 25th with Wesbank which I approved on my banking app but another one for the 15th was put through my account without my approval via the debicheck process! Because of Capitec's negligence I have been debited twice by Wesbank for a single car account repayment! I'm now left penniless by a bank that's supposed to take good care of my funds!
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Replies (2)
Capitec Bank's replyOfficial
24 Dec 2021, 05:59Good day Peter
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply24 Dec 2021, 05:59
Official
Good day Peter
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
22 Feb 2022, 12:35Hi Peter
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply22 Feb 2022, 12:35
Official
Hi Peter
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank