Allocate of funds urgently

Good day Capitec I need assistance.

This is my query. I bought airtime to the value of R350 from my capitec app.

In error my son provided me the incorrect number. Instead of his new telling number which is provided in an sms he gave me the sms Telkom number. This Telkom sms no is not a valid no. I send an inbox message to Capitec twice for assistance and was told to visit the branch. I visit the N1 City branch yesterday but the consultant then refer me to Telkom.

The consultant informed me that Telkom will allocate the amount from the incorrect number to the correct number.

I visit Telkom Parow this afternoon and was told to call the customer service number. I called but Telkom consultant who refused to provide a reference number insist I must go back to Capitec for reversal of payment.

I lost R350 and it might seem small but I need to have this money back into my account or allocate it to the correct number please.

My contact number is ***