ALLEGEDLY BANK ERROR

On 16 January 2020 I deposited an amount of R1500.00 (Capitec Account No.*** - N.L Nala) and it appeared to her account on 17 January 2020 in the afternoon. On 18/01/2020 N.L Nala told me that I deposited her R1000, I was surprised and shocked because I was certainly sure I gave bank teller the amount of R1500.00 not R1000.00. I then checked my deposit slip it was R1000.00 and I admit that I was supposed to check the deposit of which I didn’t.

Therefore, I suspected irregularities in all this. On 20/01/2020 I went to the Capitec Bank in West street Durban to report this suspicious bank error and in my mind, I thought that Capitec Bank will check the camera footage to get the proof of the matter (evidence). The Capitec Bank then told me that they will phone G4S as they are responsible in taking the money and to check how much was in the money bag (I deposited). I expressed my sad feelings to the Capitec Bank that if they find R1000.00 then it is a big loss for me, Capitec Bank told me that the investigation process is going to take 7-14 days. I went back to the Bank after 14 days they told me that the matter is still under investigation (Ref. No ***9).

On 13 February 2020 I went back to the bank and they told me that G4S have found R1100.00 in the money bag (Ref. No ***8) & they will deposit R100.00 back to N.L Nala account. I still suspect irregularities in all this as the bank found R1100.00, deposit slip (R1000.00) appeared & I am certainly sure that I handed R1500.00 to the teller and counting machine confirmed the same. I thought & still believe that the camera footage will bring peace and resolution in this matter.

Your assistance in this matter will be highly appreciated.