KS
Koketso S

1 reviews | Active since Mar 2017

28 Mar 2017, 11:14

All talk no delivery - loan

<p>Went to apply for a loan and at first I qualified for far more than I needed for a car. After they confirmed my employment - and realised i can actually afford to repay!,they rejected my loan because none of my previous credit is with them specifically. Apparently, no one there cares that you have needs to be met. Looks like the low withdrawal rates are our only benefits at this bank</p>

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Replies (3)
Capitec Bank
Capitec Bank's reply28 Mar 2017, 13:13
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply28 Mar 2017, 14:14
Official

Hi Koketso

May you kindly indicate which of the following branches, assist you and the date?

  • Soshanguve Plaza, Soshanguve Thorntree, Soshanguve Batho Plaza, Soshanguve Crossing

Kind regards

Donorique (Complaint Management Officer)

Capitec Bank
Capitec Bank's reply28 Mar 2017, 18:39
Official

Hi Koketso

As per our telephone conversation, you confirmed being happy with clarity provided within our explanation to you.

Kind regards

Donorique (Complaint Management Officer)