ALL STEPS HAD BEEN FOLLOWED AND THE SYSTEM WAS JUST ABOUT TO ACCEPT AND THEN IT FROZE. ????

Here we go again... Amongst all that your systems have failed, once again. 4 month in the making. This week whilst the credit department was working on my case which took about a week to process. I was asked to submit documents of which I did and then it was in the final processing stage. I received a call late Friday afternoon as well as my office did to confirm my employment. We were in the final stages of which 3 offers had been presented and then we moved on to accept 2 of the offers only to have your system freeze on us and me holding on for about 10m minutes. The consultant then came back on the phone to say that she had to submit the documents to the credit department and I was happy to assist and be patient. Within a half hour I got an sms saying it was declined, once again... How is this possible if the application was minutes from being processed with no hassles at all.

See the reference number 3DC8NTG84CAB:

ALL STEPS HAD BEEN FOLLOWED AND THE SYSTEM WAS JUST ABOUT TO ACCEPT AND THEN IT FROZE. ????

I cant seem to get anyone's attention regarding these problems and it takes days for a reply. Emails are been ignored (Take note this is my second review on the same problem)