All money taken from my account and capitec won't help.

My capitec app was authorised on a ***** cellphone and they transferred my entire salary out of my account. I went to capitec to report it and they said it would take 7 - 14 days to resolve. I still have not heard anything and it's 17 days later, Everytime I ask capitec they tell me to go ask the police. The ********* was able to change all my limits of even the sms's I should receive when money leaves my accounts. The first thing capitec asked me was did I do it or did someone I know do it. I was not able to pay any expenses this month and capitec couldn't care. Please be careful when moving to capitec, they allow this to happen and do nothing about it.