ALL I WANT TO DO IS PAY MY ACCOUNT!!!

I am so frustrated! I have a loan account with Capitec Bank which due to unforeseen circumstances I was unable to pay. I eventually managed to sort my situation out and contacted Capitec 3 months ago to arrange a debit order to go off my account so that I may start paying it off again. I called the bank and was transferred to their legal creditors where I spoke to a young lady who helped me set up the debit order. She reassured me that the payments will start going off however after 2 months on no debits going off my account I called the creditors again only to be told that they cannot locate my account and that it's been handed back to Capitec due to none-payment. I called Capitec who then told me to call VVM attorneys, when I called them they said my account wasn't with them and to call Capitec. I've been transferred from one place to another and emailed numerous people at the bank. I was lastly told that they will call me when they know where my account is! All i want to do is pay my account and get my credit score up again yet it seems they don't want their money! The service in which I have received is absolutely shocking!!!!