*****ALENT TRANSACTION

Item: Capitec Bank
Rating: 1
Author: Richard S

I have had 1call and one email from Mercantile Bank. No one answers the number provided or respond to my email. They requested information from me that can only be forwarded via WhatsApp. I requested a WhatsApp number, but no response from them.

The person who contacted me was Keanu Scharneck Complaints Management Officer Business Banking – Complaint Management

T *** 60 Main Street, Johannesburg CBD capitecbank.co.za Show quoted text

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

29 May 2023, 11:38

Good day Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Business Banking

Best regards,

Capitec Bank's reply29 May 2023, 11:38

Official

Best regards,

Richard S's updateReviewer Update

29 May 2023, 11:47

I have sent a number of emails to Keanu Scharneck
Complaints Management Officer
Business Banking – Complaint Management

T ***
60 Main Street, Johannesburg CBD
capitecbank.co.za

No replies or calls received. This is the worst client service I have ever experienced

Richard S's update29 May 2023, 11:47

Reviewer Update