Akhona Yalo Mercantile Bank Terrible Customer Service

I am utterly disgusted and disappointed in the level of customer service I have received from Mercantile Bank and the business consultant Akhona Yalo who has been assisting me with the application. I have been sending countless emails for feedback and there is no response whatsoever from the consultant. It's delay after delay and this is totally unacceptable. The online docu sign up process is an entire disaster. I am utterly disappointed as I have closed my current business account hoping that the Mercantile business account will be up and running and now everything is on hold. This is wrong and the consultant needs to do her job and stop making me feel like I am not important as a potential client.