airtime **** by Capitec

<p>I am beyond frustrated with capitec bank . I loaded airtime which I did not receive however the funds have been deducted from my account .This is not the first time it has taken place and i was sent from pillar to post and was later refered to MTN which made no sense to me as I had purchased the voucher from Capitec .Truth be told all I needed was R30airtime , however in this instance I have spend almost R200 calling the call centre and told nothing. This is not fair ! I have spend more money than what is expected . Worst of it all Capitec is aware that they have been experiencing technical issues and yet so not want to account . </p> <p>I was told in several occasions that the money will reverse back into my account after 24 hours , it's almost 2 weeks and i am still waiting . Calling the call centre is costing me more money than it should .</p> <p>I logged a call and was given a ref number and i was told u should receive feedback with 48 hours , no 1 has called and again I was forced to call the call centre just to frustrate the he'll put of me . The feedback I was given with regards to my query is that it is rejected on reasons that the person who is supposed to look into the query is away on leave and that a new ref number will be given ..... WHAT TYPE OF SERVICE IS THIS! !!!!</p> <p>The reference number I am referring to is ********** 3 </p> <p>And the new one I am given is ********** 0 </p> <p>As I have stated before this is not the first time this has happened and i was refered to MTN of which they have stated that no airtime purchase was received or loaded on my account .I'm this regard I was rendered to Capitec whom are not even interested to assist when the fault lies with them.</p> <p>For once can Capitec please take responsability or otherwise give me the voucher pin for my airtime purchase so that i can query it with MTN . I have lost alot of money as nobody is willing to take responsability for the technical issues you are faced with ...</p>